Effective Date: October 1, 2024

1. Refund Eligibility

Refunds are available under the following conditions:

• Defective products: If the product you receive is defective or damaged, you are eligible for a full refund.
• Order cancellations: You may cancel your order within 7 days of purchase, provided the product has not been delivered or downloaded.
• Subscription services: You may request a refund within the first 14 days of the initial subscription purchase if you are dissatisfied with the service.

2. Cancellation Requests

To cancel an order, please contact our customer support team at support@dgpl.live within 7 days of your purchase. Provide your order number and reason for cancellation. We will process your request as quickly as possible.

3. Process for Refunds

Refunds will be processed within 5-10 business days of approval. Once the refund is approved, you will receive an email notification. The funds will be returned to the original payment method used for the purchase.

4. Non-Refundable Items

Certain items may not be eligible for a refund, including but not limited to:

• Products that have been downloaded or delivered electronically.
• Products purchased during special promotions, sales, or with discount codes.
• Customized or personalized items.

5. Refund Exceptions

In cases where a refund request is made beyond the stipulated period, or the product has been used or damaged after delivery, we may deny the refund request. If an exception is granted, the refund will be partial and based on the product’s condition.

6. Contact Us

If you have any questions about this Refund and Cancellation Policy, feel free to contact our support team at support@dgpl.live.