If you're experiencing issues with your product not opening, please follow the steps below to resolve the problem:
Ensure that your device meets the minimum system requirements to run the product. These requirements are typically listed on the product page. If your system doesn’t meet these requirements, the product may not function properly.
Sometimes, a simple restart can fix the issue. Turn off your device, wait a few minutes, and then restart it to see if the problem persists.
Ensure your operating system and any necessary drivers or software (e.g., Java, .NET Framework) are up to date. Outdated software can cause compatibility issues and prevent the product from opening.
Your antivirus or firewall software might be blocking the product from opening. Temporarily disable them and try to open the product again. Remember to re-enable them after testing.
Try uninstalling and then reinstalling the product. This can often resolve installation issues or file corruption that may be causing the problem. Ensure you are using the latest version of the product.
Clear your system’s cache or temporary files as these can sometimes interfere with the product’s performance.
If the product is displaying an error message, make a note of the specific error. This information can help our support team diagnose the issue faster.
If the issue persists after following the above steps, please contact our support team at support@dgpl.live. Include details such as your operating system, any error messages, and the steps you’ve already taken to resolve the issue.
When contacting support, include your order number and purchase date to help us quickly verify your product and assist you more efficiently.
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